LUXURY BLACK BOX NOTICE: We are temporarily out of our Luxury Black Boxes. For the inconvenience, each 50ml bottle will now come with 3 free 5ml samples of choice.

Return & Exchange Policy

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.


United States Return Policy


You may return any unopened 50ml bottle ordered from the www.juliannasperfume.com website within 30 days of purchase. Every 50ml bottle ordered includes a separate 2ml sample, so you can try each fragrance before making any commitment. Return any unopened 50ml bottles you choose not to keep within 30 days, and a get a refund no questions asked. 

Return shipping is free, and you will be refunded your entire order to your original payment method.

IMPORTANT: Returns MUST be shipped within 30 days of purchase to be eligible for a refund and we will NOT accept any returns later than 30 days of purchase even if the product has not been used

In summary:

  • 30 days from purchase to make a return.
  • Do not use the 50ml bottle, only the tester.
  • All return shipping is free.

If you do not follow the return policy and you send us a 50ml bottle that is not in its original condition or it is past the 30 day return window, then your return will be denied.

Please follow the link at the bottom of the page to arrange your refund. 👇🏽

United States Exchange Policy

Similar to our U.S. Return Policy, you may exchange any unopened 50ml bottle ordered from the www.juliannasperfume.com website within 30 days of purchase. Every 50ml bottle ordered includes a separate 2ml sample, so you can try each fragrance before making any commitment. Return any unopened 50ml bottles you choose not to keep within 30 days, and we will exchange it for any other available 50ml bottle of your choice. 

IMPORTANT: Exchanges MUST be shipped within 30 days of purchase to be eligible for a free exchange and we will NOT accept any exchanges later than 30 days of purchase even if the product has not been used.

In summary:

  • 30 days from purchase to make an exchange.
  • Do not use the 50ml bottle, only the tester.
  • All exchange shipping is free.
  • 1 exchange per order. 

1 Exchange per order means that you can exchange any or all items in your original order, but you cannot make an exchange on your exchange order.

If you do not follow the exchange policy and you send us a 50ml bottle that is not in its original condition or it is past the 30 day return window, then your exchange will be denied. 

Please follow the link at the bottom of the page to arrange your exchange. 👇🏽

International Return Policy

Due to the nature of perfume being dangerous goods, once a perfume is shipped outside of the United States it cannot be shipped back. Therefore we do not accept returns for International orders at this time.

 

Click here to --> start your Return or Exchange