U.S. Return & Exchange Policy

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.


United States Return Policy


You may return any unopened 50ml bottle ordered from the www.juliannasperfume.com website within 60 days of purchase. Every 50ml bottle ordered includes a separate 3ml sample, so you can try each fragrance before making any commitment. Return any unopened 50ml bottles you choose not to keep within 60 days, and get a refund no questions asked. 

Return shipping is free when you select the option to "Drop Off at UPS"

IMPORTANT: Returns MUST be shipped within 60 days of purchase to be eligible for a refund and we will NOT accept any returns later than 60 days of purchase even if the product has not been used

In summary:

  • 60 days from purchase to make a return.
  • Do not use the 50ml bottle, only the tester
  • Original shipping costs are not included in the refund

If you do not follow the return policy and you send us a 50ml bottle that is not in its original condition or it is past the 60-day return window, then your return will be denied.

Please follow the link at the bottom of the page to arrange your refund. 👇🏽

Click here to --> start your Return or Exchange

  

United States Exchange Policy

Similar to our U.S. Return Policy, you may exchange any unopened 50ml bottle ordered from the www.juliannasperfume.com website within 60 days of purchase. Every 50ml bottle ordered includes a separate 3ml sample, so you can try each fragrance before making any commitment. Return any unopened 50ml bottles you choose not to keep within 60 days, and we will exchange it for any other available 50ml bottle of your choice. 

Return shipping is free when you select the option to "Drop Off at UPS"

IMPORTANT: Exchanges MUST be shipped within 60 days of purchase to be eligible for a free exchange and we will NOT accept any exchanges later than 60 days of purchase even if the product has not been used.

In summary:

  • 60 days from purchase to make an exchange.
  • Do not use the 50ml bottle, only the tester.
  • 1 exchange per order. 

The exchange process is a one-time event and the exchange can not be returned.

If you do not follow the exchange policy and you send us a 50ml bottle that is not in its original condition or it is past the 60-day return window, then your exchange will be denied. 

Please follow the link at the bottom of the page to arrange your exchange. 👇🏽

Click here to --> start your Return or Exchange