Return & Exchange Policy

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.


United States Return Policy


You may return any unopened 50ml bottle ordered from the www.juliannasperfume.com website within 30 days of purchase. Every 50ml bottle ordered includes a separate 2ml sample, so you can try each fragrance before making any commitment. Return any unopened 50ml bottles you choose not to keep within 30 days, and a get a refund no questions asked. 

Return shipping is $3, and your order will be refunded to your original payment method.

IMPORTANT: Returns MUST be shipped within 30 days of purchase to be eligible for a refund and we will NOT accept any returns later than 30 days of purchase even if the product has not been used

In summary:

  • 30 days from purchase to make a return.
  • Do not use the 50ml bottle, only the tester.
  • All return shipping is $3.

If you do not follow the return policy and you send us a 50ml bottle that is not in its original condition or it is past the 30 day return window, then your return will be denied.

Please follow the link at the bottom of the page to arrange your refund. 👇🏽

United States Exchange Policy

Similar to our U.S. Return Policy, you may exchange any unopened 50ml bottle ordered from the www.juliannasperfume.com website within 30 days of purchase. Every 50ml bottle ordered includes a separate 2ml sample, so you can try each fragrance before making any commitment. Return any unopened 50ml bottles you choose not to keep within 30 days, and we will exchange it for any other available 50ml bottle of your choice. 

IMPORTANT: Exchanges MUST be shipped within 30 days of purchase to be eligible for a free exchange and we will NOT accept any exchanges later than 30 days of purchase even if the product has not been used.

In summary:

  • 30 days from purchase to make an exchange.
  • Do not use the 50ml bottle, only the tester.
  • All exchange shipping is $3.
  • 1 exchange per order. 

1 Exchange per order means that you can exchange any or all items in your original order, but you cannot make an exchange on your exchange order.

If you do not follow the exchange policy and you send us a 50ml bottle that is not in its original condition or it is past the 30 day return window, then your exchange will be denied. 

Please follow the link at the bottom of the page to arrange your exchange. 👇🏽

Click here to --> start your Return or Exchange 

 

International Return Policy

Due to the nature of perfume being dangerous goods, once a perfume is shipped outside of the United States it cannot be shipped back. Therefore we do not accept returns for International orders at this time.

International Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. Shipping costs are non-refundable. Although it is the responsibility of the buyer to provide the correct shipping address, in the event your order cannot be delivered due to an "Insufficient Address", we will refund your order and the shipping will be deducted from your refund.

International Customs And Duties

International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Julianna's Perfume, and thus cannot be refunded.

We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

Please note that the shipping courier pays on your behalf for any duties and taxes that are due on the goods, as soon they enter the country. This simple process ensures that the courier can deliver your package in shortest possible transit time. The goods are released to you only upon the full repayment of any duties and taxes that were paid on your behalf. 

In the event you decide to "Refuse" your parcel upon delivery, we will refund your order once the package is returned to our office and the shipping will be deducted from your refund. 

 

Click here to --> start your Return or Exchange