U.S. Return & Exchange Policy

Effective January 1, 2023, refunds will only be issued via store credit. This applies to orders placed on and after January 1, 2023

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

90 Day Guarantee

Return any unopened or gently used 50ml bottle for any reason within 90 days for store credit, except:

  • Samples
  • Exchange Orders
  • Giveaway items
  • Items purchased during Black Friday & Christmas promotions are FINAL SALE
  • Items marked "non-returnable"

Shipping costs are not included in the store credit. If Julianna's Perfume is at fault, we will arrange free return shipping. Otherwise, the customer is responsible for return shipping charges.

Return Process:

  • Submit your return at our Return Center
  • Ship the items and we’ll process your return