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International Policy

International Return Policy

Due to the nature of perfume being dangerous goods, once a perfume is shipped outside of the United States it cannot be shipped back. Therefore we do not accept returns for International orders at this time.

International Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. Shipping costs are non-refundable. Although it is the responsibility of the buyer to provide the correct shipping address, in the event your order cannot be delivered due to an "Insufficient Address", we will refund your order and the shipping will be deducted from your refund.

International Customs And Duties

International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Julianna's Perfume, and thus cannot be refunded.

We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

Please note that the shipping courier pays on your behalf for any duties and taxes that are due on the goods, as soon they enter the country. This simple process ensures that the courier can deliver your package in shortest possible transit time. The goods are released to you only upon the full repayment of any duties and taxes that were paid on your behalf. 

In the event you decide to "Refuse" your parcel upon delivery, we will refund your order once the package is returned to our office and the shipping will be deducted from your refund.